No one expects their HVAC system to fail—especially in the middle of a hot summer day or a freezing winter night. But when it does, knowing what to do can make all the difference between a quick fix and lasting damage. At Parker and Company Heating and Air, we specialize in emergency HVAC services in Clayton, NC, and surrounding areas. Here’s your guide on how to handle unexpected breakdowns and when to call in the professionals for 24/7 HVAC help.

1. Recognize the Signs of HVAC Failure

Not all HVAC issues scream for help—but some do. Common warning signs include:

• Complete loss of heating or cooling
• Unusual noises (banging, grinding, screeching)
• Unresponsive thermostat
• Burning smells or smoke
• Leaks or puddles near the unit
• Constant system cycling or shutting off

If any of these sound familiar, you're likely dealing with a situation that requires urgent AC repair or heating assistance.

2. Stay Calm and Take Immediate Action

Here’s what you should do right away:

• Turn off the system: This prevents further damage while you assess the issue.
• Check the thermostat: Make sure it's set correctly and has working batteries.
• Inspect your breakers: Sometimes, tripped circuit breakers can mimic HVAC failure.
• Look for obvious signs: Unusual odors, ice buildup, or water leaks can indicate where the problem lies.

If you’ve checked these and your system still won’t work—it's time to call the pros.

3. Know When to Call for Emergency HVAC Services

Some HVAC issues can wait a few hours. Others can't. Call for emergency HVAC help in Clayton, NC immediately if:

• The system stops working during extreme temperatures
• You smell gas or burning
• Water or refrigerant is leaking
• Electrical issues are present
• There’s a risk to your family’s health or comfort

Parker and Company Heating and Air is available 24/7 to handle these urgent calls. We’ll diagnose the problem quickly and work to restore comfort fast.

4. Avoid DIY Fixes That Could Make Things Worse

In an emergency, it’s tempting to tinker with your system to get it running. But unless you're trained in HVAC repair, this can be dangerous—and costly. Mistakes can void warranties, worsen damage, or even cause electrical fires. It’s safer and more effective to trust licensed professionals like our team.

5. Prepare for the Technician’s Arrival

While you wait for help, do the following:

• Clear the area around the HVAC unit
• Take note of when the issue started and what symptoms you've noticed
• Keep pets and children away from the unit
• If it’s hot, open windows or use fans; if it’s cold, use blankets or safe space heaters

This helps our technicians work quickly and safely once they arrive.

6. Prevent Future Emergencies with Routine Maintenance

Many emergency calls are preventable. Regular maintenance extends the life of your system and helps catch small issues before they become big problems. Ask us about our HVAC service plans to stay ahead of unexpected failures.